Terms & Conditions
Terms & Conditions
Your Order Details
Kindly check your order to ensure all details are correct such as delivery address, sizes, colours and styles.
While we make every attempt to ensure that the online store reflects the true availability of stock, sometimes an item shown to be available online may be out of stock. If an item you ordered is out of stock we will notify you as soon as possible and, based on your preference, either cancel and refund that particular item or your entire order.
Our orders are automatically processed so we regret that we are unable to make any changes to your order after placement. Cancellations are not accepted. Please refer to our returns policy on our website.
Bridal Party Orders
For bridal parties, orders should be placed together as one order. This will ensure the items are cut from the same batch of material and colours will match. If they are placed separately, there may be some slight colour differences.
The majority of our dresses are made to order for you and there can be slight colour variations ranging from 5-10% between different batches of material.
Production and Delivery
Custom and made to order dresses will only be processed and put into production once payment has been received in full. In stock items will only be dispatched once payment has been received in full. ZipPay orders are processed immediately after confirmation.
If your order consists of items that are in-stock and/or pre-orders and/or made to orders, items may be dispatched at different times depending on when they are ready for shipment.
Rush order delivery times are indicative, not guaranteed. The additional fee enables your order to be put into production as priority and best efforts will be made to have the order to you within the indicated time frame.
Delivery times stated do not account for any unexpected delays from Customs, natural disasters, and third party freight providers.
Orders refused at delivery and returned to White Runway will be refunded. If you refuse delivery of your order and return to sender (White Runway), your refund will exclude shipping costs to and from. Non-refundable items will not be refunded or credited.
If you believe your item is faulty, please contact our Returns department at firstname.lastname@example.org as soon as possible prior to sending it back. We cannot accept liability for an item until it is returned and has been confirmed as faulty.
Customs, Duties and Taxes
By placing an order with White Runway, you are responsible for original shipping charges, all applicable custom and duty import fees and the cost of return shipping back to White Runway unless the item/s received are faulty or not as ordered. This also applies to any shipments that are refused by you at delivery.
Please check with your local customs office for any custom charges, duties or taxes which may be incurred. White Runway is not responsible for any customs charges or fees imposed.
Returns must be made within 30 days of receipt of goods (unless faulty). We want you to love your purchases from White Runway so if that's not the case, you can return subject to the exclusions below. Please view our full policy here.
FULL PRICED ITEMS
White Runway will happily refund or provide a *store credit for all full priced items in their original, unworn condition excluding hair pieces, viels, earrings, gift boxes, fabric swatches, additional fabric, underwear, spanx, bras; and purchases made during a sale promotion that specified final sale/no refunds.
Made to order purchases with customisations (i.e. custom colour, extra length, bra suitable, sleeve changes and/or skirt changes) cannot be returned for a refund, unless faulty.
Made to order purchases with no customisations can be returned for a refund, however, please note rush order fees will not be refunded.
Sale items and/or marked down items can be returned for a *store credit ONLY, no refunds unless noted otherwise in the product description or the item is deemed faulty. Samples or Faulty items purchased under the ‘Online Sample Sale’ strictly cannot be returned, they are final sale – if you return one of these items, delivery will be refused and returned to sender.
If you believe your item is faulty, please contact us at email@example.com as soon as possible prior to sending it back. We cannot accept liability for an item until it is returned and has been confirmed as faulty.
Items purchased in a White Runway showroom but are being shipped to you via our online store are subject to the above returns policy.
Items purchased and physically taken from a White Runway showroom are final and cannot be returned for a refund, store credit or exchange.
By signing up for our newsletter you agree to receive emails and promotional material. Your $20 subscription voucher can only be used once and is not redeemable for cash. This can only be used for online orders with a minimum value of $50 and cannot be redeemed on sale items.
We've teamed up with zipPay so you can shop your favourite White Runway pieces now and pay later.
ZipPay is a safe, simple and convenient payment option, powered by zipMoney, allowing you to shop online and pay in flexible weekly, fortnightly or monthly instalments.
WHAT ARE THE KEY THINGS I NEED TO KNOW?
- Credit card is not required
- Flexible instalments
- No interest ever
- Up to a $1000 shopping account
AM I ELIGIBLE FOR THIS?
- You must be an Australian citizen or permanent resident
- You must be 18 years or older
Afterpay is a service that allows customers to pay for purchases over 4 equal instalments due every 2 weeks.
TO MAKE A PURCHASE USING AFTERPAY YOU MUST:
- Have an Australian residential address.
- Have a valid email address and mobile number.
- Be the holder of an eligible credit or debit card.
- Be over 18 years old.
HOW DO I USE AFTERPAY?
- Add garments to your shopping bag to the maximum value of $800.
- Choose Afterpay as your payment method at checkout.
- Register or login to your Afterpay account and confirm payment.
- For first time users of Afterpay, the first payment is required at the time of purchase.
- If you wish to return your purchase partially or in full please adhere to our returns and exchanges process. Any future payments for that item and/or any instalments that you have paid will be processed in accordance with Afterpay’s returns policy.
- If a payment is not processed on or before the due date, late fees will apply. Please contact Afterpay as soon as possible if you won’t be able to pay on time.
- For Afterpay’s full terms and conditions or if you need further questions answered click here